Web Support Technician

ABOUT THE POSITION

This position fields all web support calls, documents all issues, and reviews all websites for accuracy and functionality. This involves researching, analyzing, resolving, and responding to intermediate-to-complex problems via support tickets, e-mail, Slack, and telephone. The web tech reports directly to the Chief Marketing Officer while maintaining frequent contact with end-users and Managers from all internal Departments. This person also may have contact with third-party software developers, network and hardware vendors, resellers, or distributors.
Your Primary Responsibilities in this role will be to:
  • Actively review all Smart Real Estate Coach websites for functionality and accuracy
  • Ensure sites render and function properly on all web-enabled devices
  • Maintain a high-level of security on all Smart Real Estate Coach and affiliated websites
    • Regularly backing-up web servers and providing recovery options
  • Act as the initial point of contact for all web-related support requests
  • Work with 3rd party hosting and application providers to install, remove, and troubleshoot web-related products
  • Regularly review the status of recurring web-related products, namely domain registration
  • Ensure timely follow-up of projects before and after completion
  • Proactively research web trends and present growth strategies on an ongoing basis
  • Provide administrative support to CEO, COO, CMO, partners and team

QUALIFICATIONS

This position is for a person who:
  • Holds a degree or certification in C.S., I.T., or a similar field
  • Has previous work experience as a web technician
  • Has experience with HTML, CSS, PHP, and JavaScript
  • Has familiarity with cPanel and MySQL® databases
  • Can troubleshoot complex web and software issues
  • Has strong communication skills, with the ability to respond to common inquiries or complaints from customers, management and partners.

COMPENSATION & OPPORTUNITY FOR GROWTH

This is a full-time position with a starting wage of $24 – $27 per hour, based on experience, with a range of benefits available after reaching specific employment benchmarks.
If you’re at all interested in having your fingerprints on a growing brand, then this is the job for you. We are expanding quickly and interested in partnering with innovators. Be part of a talented team where you will be challenged each and every day. We have fun and we make BIG things happen together.
If this sounds like a position you would be interested in, we encourage you to apply by filling out the application below! Please be sure to attach a cover letter and resume in PDF format only.
Web Support Technician Application
Click or drag files to this area to upload. You can upload up to 3 files.
Please send attached files in PDF format only. All other submissions will not be considered.
Please note that Wicked Smart, LLC dba SmartRealEstateCoach.com earnings are in no way average and that any examples provided should not be considered typical as your results will vary on many factors. Our team has been working in this niche for many years. If you think you can get rich by simply clicking a button or allowing others to do all the work, then we recommend you do not invest your money in any educational program or business tools as it will not be a good investment. Our team is here to support you and we hope that you make buying decisions because you are also dedicated to success.
 
From time to time, we send emails promoting other company’s products or services and may earn commission for doing so. It is important to realize that while we only send products that we believe will help your business, we do not recommend investing into anything without doing you own due diligence. Like with anything in life, in order to succeed, you will need to put forth effort and be persistent. And finally, any information provided is education and cannot be taken as legal or financial advice.
 
We are not attorneys. Laws change in every State from time to time. Always check with your attorney before buying and/or selling real estate for the applicable laws in your area. These laws may or may not affect some of the techniques we teach. There are no laws to our knowledge that can STOP you from profiting in real estate, but you’ll need to seek a qualified local real estate attorney.
 
As of the posting of this disclosure, we are aware of laws in the following areas that are different from the other States. This is not all inclusive and only those that we are aware of:

  • Texas: Lease/purchase restrictions unless you comply with local changes.
  • Maryland: Foreclosure laws within 20 days of foreclosure. We don’t teach foreclosure. Some restrictions buying subject to existing mortgages.
  • North Carolina: Comply with 3-day right of rescission as well as recording agreements when doing lease/purchase.
  • California: Foreclosure property laws. We don’t teach foreclosure.